How to Get Care

Appointments are required for both in-person and virtual clinician visits. 

• Use your patient portal to self-schedule or send a request for an appointment.
• Self-scheduling is available for many services, including urgent visits for illness or injury, contraceptive care, mental health evaluations, and preventive health visits --some clinics that require referrals are not available for self-scheduling.
• Your portal must be set up before you can self-schedule. Questions about setting up your portal? Learn more here.
• If you do not see an appointment that fits your needs or cannot access your portal, please call us at 734-764-8320 or send a request via email to uhc-apptschd@med.umich.edu.

UHC Medical Services (also known as University Health Service or UHS):
207 Fletcher Street
Ann Arbor, MI 48109
ContactUHC@med.umich.edu
734-764-8320

Monday to Wednesday: 8:00 a.m. to 5:00 p.m. (4:30 p.m. during spring/summer terms)
Thursday: 9:00 a.m. to 5:00 p.m. (4:30 p.m. during spring/summer terms)
Friday: 8:00 a.m. to 4:30 p.m.
Saturday: 9:00 a.m. to 12:00 p.m. (closed during spring/summer terms)

Parking information for UHC Medical Services:

Please plan ahead, as parking can be difficult, especially during the school year. The closest parking structures are the Fletcher Street Structure, which shares patient parking with the School of Dentistry, and the Palmer Structure, which offers visitor parking. Handicapped spots are available in both structures.

Nearby metered street parking is available but limited.

U-M Paratransit offers free door-to-door transportation for students, faculty, and staff who have either temporary or permanent mobility impairments. 

Medical Illness or Injury

• Nurse advice for medical concerns is available at no cost 24/7 at 734-764-8320.
• We recommend calling for nurse advice first for assistance in deciding whether you should seek care right away and where to go (for example, wait for UHC to open, go to urgent care, or go to the emergency department).
• Please note fees incurred at urgent care or the emergency department are your responsibility.

Medical Emergency

If you are experiencing an emergency, call 911 or go directly to the nearest hospital emergency department. The nearest hospital emergency department to the U-M Ann Arbor campus is Michigan Medicine, located on the medical campus:

• If you are 21 or older, use the U-M Hospital Emergency Department, located at 1500 E. Medical Center Drive in Ann Arbor. Call ahead at 734-936-6666.
• If you are under 21, use the Children's Emergency Services at Mott Children's Hospital, located at 1540 East Hospital Drive, Floor 2 in Ann Arbor. Contact Mott at 1-877-475-MOTT.
• Please note fees incurred at the emergency department are your responsibility.

If someone needs help right away, but they are unable or unwilling to take action, you can:

• Call 911.
• UM-Ann Arbor and Michigan Medicine: Call DPSS at 734-763-1131.
• UM-Dearborn: Call DPSS at 313-593-5333.
• UM-Flint: Call DPSS at 810-762-3333.

Minors (under 18) must have a "consent to treat" form signed by a parent or guardian on file before receiving services. You can bring your signed form to your first appointment or email a copy to UHC-Health-Info-Mgt@med.umich.edu before your appointment.

Counselor on Duty at CAPS

• Counselors are available in person for urgent matters from 9:00 a.m. to 4:30 p.m., Monday to Friday. Call 734-764-8312 or come into the CAPS Central Campus Office (4th Floor, Michigan Union). Urgent counseling is free and available on a first-come, first-served basis.

After-hours Urgent Counseling

• Counselor advice for mental health concerns is available at no cost 24/7 at 734-764-8312.

Mental Health Emergency

• If you are experiencing an emergency, call 911.
• Or call U-M Psychiatric Emergency Service (PES) at 734-936-5900 to determine if PES is the best place for you or a loved one to be seen. If you are advised to go in person, PES is located at 1500 E. Medical Center Drive in Ann Arbor (use the Emergency Department entrance).
• Please note that fees incurred at the emergency department are your responsibility.
• You can also call or text the national suicide and crisis lifeline at 988.
• If someone needs help right away, but they are unable or unwilling to take action, you can:
  • Call 911.
  • UM-Ann Arbor and Michigan Medicine: Call DPSS at 734-763-1131.
  • UM-Dearborn: Call DPSS at 313-593-5333.
  • UM-Flint: Call DPSS at 810-762-3333.
• If you need support during a critical incident, learn about the CAPS Crisis Response Team.

Virtual Counseling through Uwill

• All students have free access to Uwill, a virtual counseling service that connects you to a therapist of your choice via the mode of your choice, including video, phone, or chat.
• Same-day and after-hours appointments are available, as well as evenings, weekends, and holidays.
• Go to Uwill and register using your U-M email address. U-M students get six free sessions per year.

Let's Talk

• Let's Talk is a free program that supports U-M students starting their mental health journeys. It provides casual meetings with counselors during specific drop-in times for initial support and advice at different times and locations across campus, Monday through Friday.

Appointment with a CAPS Counselor

• Step one: Schedule an initial consultation through your patient portal (learn about setting up your portal here), visiting the CAPS office in the Michigan Union, or calling 734-764-8312. Initial consultations are usually phone visits, but can be done in-person or virtually by request (just call!).
• Step two: Have your initial consultation, which will be with a counselor who will work with you to determine the best next step in addressing your mental health needs. The counselor will help you schedule your first counseling appointment (which can be in person or virtual) or connect you to other services like group counseling, UWill, or referrals into the community.

Appointment with a CAPS Counselors in Your School or College

• UHC has therapists embedded in U-M’s schools and colleges. To schedule an appointment with an embedded counselor, email them directly.

Appointment with an Individual Peer Counselor

• Individual Peer Counselors (IPC) are trained in active listening by professional staff at CAPS. The IPC program connects students with someone of a similar age, interest, and background who can serve as a resource or simply someone to “rant” to. Please note: while Peer Counselors will keep all information private, IPC is not a substitute for confidential therapy provided by a licensed mental health CAPS staff member. 

UHC Counseling and Psychological Services (CAPS):

Michigan Union, Suite 4079
530 South State Street
Ann Arbor, MI 48109
CAPS-UofM@umich.edu 
734-764-8312

Monday to Thursday: 8:00 a.m. to 6:00 p.m. (5:00 p.m. during spring/summer terms)
Friday: 8:00 a.m. to 5:00 p.m.
Counselor on Duty is available 10:00 a.m. to 4:30 p.m.

• U-M employees can access their own counseling resources through the Faculty and Staff Counseling & Consultation Office (FASCCO) or, for Michigan Medicine employees, through the Office of Counseling & Workplace Resilience.
• Specialty services offer multidisciplinary services to support students in various areas related to their health and well-being.